Track Package
Track Package

Privacy & Security

Your privacy and data security are our top priorities

Last Updated: January 2025

Introduction

Gone Shipping LLC ("Gone Shipping," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

Information We Collect

Personal Information

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, mailing address
  • Account Information: Username, password, account preferences
  • Shipping Information: Sender and recipient details, package contents descriptions
  • Payment Information: Credit card numbers, billing address (processed securely through payment processors)
  • Communication Data: Customer service inquiries, feedback, and correspondence

Automatically Collected Information

When you use our Services, we automatically collect:

  • Device Information: IP address, browser type, operating system
  • Usage Data: Pages visited, time spent on site, click patterns
  • Location Data: General location based on IP address
  • Cookies and Tracking Technologies: See our Cookie Policy

How We Use Your Information

We use your information for the following purposes:

  • Processing and delivering your shipments
  • Providing tracking information and delivery updates
  • Processing payments and preventing fraud
  • Communicating with you about your shipments and account
  • Improving our services and developing new features
  • Personalizing your experience
  • Complying with legal obligations
  • Protecting our rights and preventing misuse of our services

Information Sharing

We may share your information with:

Service Providers

Third parties who perform services on our behalf, including:

  • Delivery partners and carriers
  • Payment processors
  • Customer service providers
  • Analytics and marketing services

Business Partners

With your consent, we may share information with business partners for joint offerings or promotions.

Legal Requirements

We may disclose information when required by law, court order, or government regulation, or to protect our rights, privacy, safety, or property.

Business Transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Data Security

We implement comprehensive security measures to protect your information:

Encryption

All data transmitted between your browser and our servers is encrypted using SSL/TLS technology.

Access Controls

Strict access controls limit who can view or modify your personal information.

Secure Infrastructure

Our systems are hosted in secure, monitored data centers with regular security audits.

Monitoring

We continuously monitor for suspicious activity and potential security threats.

Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Opt-Out: Unsubscribe from marketing communications
  • Data Portability: Request your data in a portable format
  • Restrict Processing: Request limitation of how we use your data

To exercise these rights, contact us at info@GoneShipping.com or call +1 775 372 0506.

Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Maintain business records as required by law

Generally, shipping records are retained for 7 years for tax and regulatory compliance.

International Data Transfers

As a global logistics company, we may transfer your information to countries outside your country of residence. When we do so, we ensure appropriate safeguards are in place, including:

  • Standard contractual clauses approved by regulatory authorities
  • Data processing agreements with our partners
  • Compliance with applicable data protection laws

Children's Privacy

Our Services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected
  • Right to know if personal information is sold or disclosed
  • Right to opt-out of the sale of personal information
  • Right to non-discrimination for exercising privacy rights

We do not sell personal information to third parties.

European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local data protection authority.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the new policy on our website and updating the "Last Updated" date. We encourage you to review this policy regularly.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact our Privacy Team:

  • Email: info@GoneShipping.com
  • Phone: +1 775 372 0506
  • Mail: Gone Shipping Privacy Team, 1100 Seagate Ave Suite 117, Neptune Beach, FL 32266

For data protection inquiries in the EU, you may also contact our EU representative at eu-info@GoneShipping.com.